Cancellation & Refund Policy

Last Updated: June 2025

At Home Sweet Home Family Cleaning Services, we are committed to providing reliable, high-quality cleaning with clear communication and fairness. Below are the terms that apply to service cancellations, rescheduling, and refunds.

🗓 Service Cancellation

We understand that plans can change. You may cancel or reschedule your cleaning appointment at no cost if you notify us at least 24 hours in advance.

• Cancellations made less than 24 hours before the scheduled service may incur a $40 cancellation fee to compensate for staff time and scheduling disruptions.

• If our cleaning team arrives at the location and is unable to access the property or the service is refused at the door, a full visit fee may be charged.

💸 Refund Policy

Because we provide personalized, time-based services, we do not offer full refunds once a service has been completed.

However, your satisfaction is our priority. If you are not satisfied with any part of the cleaning, please contact us within 24 hours of your service and we will:

✅ Return to re-clean the area of concern at no extra cost,
✅ Or offer a partial refund based on the specific issue, when appropriate.

🚪 Missed Appointments or No-Shows

If our team arrives and cannot enter the home due to keys not being provided, locked doors, or no one being present (if required), a $40 no-show fee will apply. Please ensure access is clearly arranged ahead of time.

🎯 How to Cancel or Report an Issue

Please contact us by:
📧 Email: homesweethomefamily20@gmail.com
📱 Text: (561) 255-7098
We’re here to help and always respond as quickly as possible.

🙏 Our Commitment

We believe in fair, respectful service and long-term customer relationships. These policies help us protect our team’s time while ensuring you always get the quality you deserve.